Tag Operations

Toasting to Growth … And Positive Trends in the Marketplace

by Tim Moore, Managing Partner, TR Moore & Company

The partners and I would like to thank everyone who came out to “toast to growth” with us last Wednesday during our annual client appreciation event at the Omni Hotel. It was a special night for us as we celebrated our clients, our friends in the business community and our recent merger along with the partners of Doeren Mayhew.

It was also a great opportunity to hear from a cross-section of business owners and the professionals who serve them regarding what we are seeing in the marketplace here in Houston and across the country:

  1. Entrepreneurs who are still being opportunistic, taking advantage of opportunities to position themselves ahead of their competition.
  2. A mergers and acquisitions environment that is becoming increasingly more robust, with more interest among strategic buyers and private equity groups over the last eight months due to lower interest rates.
  3. Expansions by companies into other geographic markets to gain market share ahead of the competition.
  4. More businesses needing assistance in increasing their lines of credit or raising capital.
  5. Mergers among like entities to achieve reduced costs, economies of scale and increased market share.

These positive trends are in line with the improvements we’re beginning to see among our client base, and we expect to continue on this path as we approach year end and 2011. If you aren’t one of those owners who is working to take advantage of the opportunities available today – whether that be growth or exit – I encourage you to start that conversation up with your professional advisors to position yourself at the forefront of the improvement.

Restaurant Sales Flat? 5 More Ideas for Keeping Business

by Mark Collins, Retail Industry Team Lead, TR Moore & Company

The National Restaurant Association today reported restaurant sales and traffic remained mostly flat in August compared to the previous three months. With similar news last month, I offered six best practices to drive and keep restaurant business despite the stagnant industry climate. Here are five more ideas to consider: 

  1. Create lunch specials. Offer lower-priced options or value-priced combinations such as a beverage, soup, salad and/or half a sandwich during lunch. Be sure revenue from traffic increases offsets any dip in profit you may experience. 
  2. Partner with a local charity.  Slower business days in today’s economy offer a great opportunity for charitable contributions. The benefits of donating a percentage of the day’s profits to a charity are three-fold: You’ll help build goodwill in the community, encourage customers to spend more and create more awareness about your restaurant. 
     
  3. Don’t forget that service is still king! I think restaurateurs will find that customers are less sensitive about spending when they are treated like royalty. Great service has lost its way in many retail and restaurant settings today. Is your service sub-par or superior?  Raise the bar on your staff’s customer service levels, and you can expect not only see higher traffic, but also higher revenues.
  4. Watch your up-selling. In this economy, it’s important to see things through your customers’ eyes and consider their budgets.  Have your servers suggest a great $25 bottle of wine as opposed to an $80 bottle.  Your guests will appreciate you, and their word is still the best advertisement.  
           
  5. Un-chain your environment. Whether or not you are affiliated with a chain, make sure customers feel welcome and make their visit special. Teach your staff to be personable with every guest. Get to know your customers, recognize them and thank them each time they visit to build a lasting rapport that will keep them coming back.

Systemizing Internal Operations: 2 Ideas to Get You Started

A common denominator of well-run companies is that they perform tasks in the same way—every time. Putting the systems into place to ensure consistent operations not only helps you run a smoother and more profitable operation now, but it also helps you to build business value with the goal of maximizing sale price later.                

Get started by checking out the latest edition of the Exit Planning Review online, where TR Moore & Company Certified Exit Planner Geoff Gallo covers two ideas for beginning to systemize your internal operations.

© 2006 - 2010, TR Moore & Company, P.C., A Doeren Mayhew Firm | p. 713.789.7077 | f. 713.789.7082 | Legal Disclaimer
Web Development by DMLCo : Design by SID